Payments & Security Policy

Last updated: 19 August 2026

This policy sets out the payment methods we accept, how payment data is handled, and the checks we may carry out before an order is accepted.

Accepted payment methods

Credit and debit cards, including Visa, Mastercard and American Express, processed by Shopify Payments;
PayPal;
Shop Pay, Apple Pay and Google Pay, where your device and browser support them.

All prices and all charges are in pounds sterling (GBP). See Pricing, Tax & Currency.

How your card details are handled

Payment details are captured and processed by our payment providers on PCI DSS compliant infrastructure. Windmiill Nursery never sees, handles or stores your full card number, expiry date or security code. We receive only a confirmation of the outcome and a truncated reference such as the last four digits and card brand.

Traffic to and from this website is encrypted in transit using TLS. You can confirm this from the padlock and the https:// prefix in your browser.

Authentication and authorisation

Your bank may ask you to complete an additional verification step, such as 3-D Secure, before a payment is approved. If that step is not completed the payment will be declined and no order will be created.

Placing an order authorises us to take payment for that order. Where a payment is authorised but the order is later cancelled or refused, the authorisation is released or refunded.

Fraud and risk checks

Orders may be screened for fraud indicators by our payment providers and by us. We may ask for proof of identity or of address before dispatching, particularly where the billing and delivery addresses differ. If we cannot complete these checks we may cancel the order and refund it in full. We do not charge for cancelled orders.

Chargebacks and disputes

If you do not recognise a charge, please contact us before raising a dispute with your bank — most issues are resolved the same day. Where a chargeback is raised, we will supply the payment provider with the order, delivery and correspondence records relating to it.

Keeping your account safe

Keep your account password confidential and do not reuse it elsewhere. We will never email or call you to ask for your full card number, your password or a one-time passcode. If you receive such a request, do not respond — forward it to support@windmiillnursery.co.uk.